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Privacy Policy
This policy explains how derrivo.com handles personal data for hotel inquiries and guest support.
Plain-language summary
- We collect only what we need to respond to your request.
- We don’t sell personal data.
- We protect data with reasonable security controls.
- You can request access, correction, or deletion where applicable.
Scope
- Applies to derrivo.com website interactions
- Includes contact form submissions and basic analytics (if enabled)
- Does not cover third-party sites you visit via links
Data we collect
Provided by you
- Name
- Phone (optional)
- Dates/notes you write
Collected automatically
- IP address (security/logging)
- Device/browser basics
- Approx. location (coarse)
- Pages viewed (if analytics enabled)
Not intentionally collected
- Payment data on this site (unless you add a payment feature)
- Sensitive categories unless you share them in a message
How we use data
Main purposes
- Answer inquiries and availability requests
- Provide guest support and planning tips
- Improve site clarity and content
- Protect against spam and abuse
Legal bases (high-level)
- Consent (e.g., contact form submission)
- Legitimate interests (security, site improvement)
- Compliance (where legally required)
Sharing & processors
When we share
- Service providers (hosting, email delivery, spam protection)
- Only as needed to operate the site and respond
- Legal obligations (where valid)
What we don’t do
- No selling of personal data
- No sharing for third-party marketing by default
- No profiling for sensitive decisions
Retention
- Inquiry messages: kept only as long as needed to respond and for basic record-keeping.
- Security logs: retained for a limited period for abuse prevention.
- Deletion: you may request deletion where applicable.
Security
Controls
- Access limitation
- Basic monitoring
- Reasonable encryption in transit (HTTPS)
Reality check
- No system is 100% secure
- Report suspicious activity
- Use strong email account security
What you can do
- Don’t share unnecessary sensitive data
- Use a safe device
- Verify email addresses
Cookies
- We may use cookies for basic functionality and performance.
- Details are in Cookies Policy.
Your rights
Common requests
- Access: what data we have
- Correction: fix inaccurate data
- Deletion: where applicable
- Objection/restriction: in certain cases
How to request
- Email: [email protected]
- Include: your name + email used
- Be specific about the request
Pros
- Minimal collection
- Clear purposes
- Simple request process
Considerations
- Exact retention periods depend on operational needs
- Third-party tools may add their own processing